MumbleVille

a diary, if you will…

see all of my thoughts about U-Verse: “The U Stands for Underwhelming!”

January 3-4, 2009: the “Guide” says nothing but “information not available,” and it says it on every last channel on the main TV.

January 4, 2009: The remote for the bedroom lost its programming for the television. Again.

January 4, 2009: surfed to the AT&T website, found nothing in the “help-yourself” knowledge base about “guide.” Gave up.

January 5, 2009: called their damned 1-800-288-2020 number. It took three tries to get to the right department. Is it just me, or does that stupid voice-recognition guy seem to be hard of hearing? They told me they’d call me at home. I told them I was –> <– this close to leaving their stupid residential gateway on the curb in front of the house. In the rain.

January 5, 2009: performed the old “warm reboot” on the television with the DVR. It took fifteen minutes to come back up completely, but now the “guide” is back.

January 6, 2009: why do they call it “Weather on Demand”? It’s clearly “Weather When We Feel Like It”? It was faster to fire up the laptop and surf to weather.com than to use that stupid channel 227!

January 19, 2009: two of the three (and maybe all three, I haven’t looked) remotes have now “forgotten” the television they were programmed to operate. I’ve given up and now just keep the television’s remote next to the AT&T controller. Sheesh – what a waste of time…

February 5, 2009: television via the residential gateway spontaneously turned off, but the television remained “on” and the internet connection wasn’t interrupted - the remote was twenty feet from the nearest mammal at the time.

February 6, 2009: when trying to record to DVR: the first time you log into the UVerse site, it prints gibberish on the screen and informs you that you’ve just logged out, so you have to log out and back in again. FO course after all that crap, when you attempt to reach the on-line recording setup, you get the dreaded “Your request cannot be completed at this time. Please try again later.” message.

Why do I bother with this crappy service?

April 13, 2009: the remmotes have all reprogrammed themselves and forgotten what television they’re supposed to control… again.

More as it comes in…